FAQs

At Halal Threads, we're excited to deliver our products to over 220+ countries across the globe!

If you're ordering from outside the United Kingdom, please note that you, as the recipient, are responsible for ensuring that the product can be legally imported into your destination country.

As the importer of record, it's crucial that you comply with all the relevant laws and regulations of your country. Be aware that international shipments may be subject to import taxes, customs duties, and fees once the shipment arrives at your country.

Please remember that customs, duties, and taxes are not refundable. If a shipment is refused due to unexpected import fees, we are unable to refund the total cost of the order, which includes the original shipping and any return shipping charges. Customs policies can differ greatly from country to country, so we recommend contacting your local customs office for further information. When customs clearance procedures are needed, it could potentially cause delays beyond our original delivery estimates, though typical customs clearance takes one business day.

To minimise the potential for delays in customs, we strongly recommend:

• Provide a phone number at which customs can reach you when your product arrives. This number will be listed on the commercial invoice to facilitate contact for customs clearance.
• Please do not refuse a shipment or disregard requests from carriers regarding duty and/or tax liability charges. Be aware that carriers generally hold a shipment for 5 days after arrival in your country before considering it abandoned or returning it to the sender.

Please be aware that orders subject to the BOGO (Buy One Get One Free) sales promotion will be taxed based on the actual commercial value of the product, rather than considering the 100% discount on the item(s).

As soon as your purchase is shipped from our store, you will receive an email and in some cases a SMS notification. This message will include a tracking link to follow your order's journey. Please note that it might take 1-3 days for the courier to update the tracking information, excluding weekends and holidays.

You can also track your order here

If you haven't received your tracking number within 48 hours of your purchase, kindly reach out to our support team at help@halalthreads.co.uk.

If you need to modify or cancel your order, kindly reach out to us at help@halalthreads.co.uk immediately after making the purchase. Our customer support team is available from 9:00 to 17:00 (GMT) to assist you promptly. We will do our best to catch your order before it enters the dispatch process. Please note that once your order has been processed by our warehouses, we regret to inform you that we are unable to accommodate any changes or cancellations. We strive to ship most orders within 12 hours. In the event that we are unable to modify your order, we kindly request that you wait for its arrival and follow our standard return policy procedure.

In the unlikely event of this happening, and if you happen to receive the wrong item, we're here to assist you promptly and effectively. Please reach out to us right away help@halalthreads.co.uk and provide the following details:

1. Your order number
2. The name of the item that was incorrect
3. The name of the item you were supposed to receive
4. A clear photograph of the item you received, showcasing our engraving

Once we have the above information, our dedicated Customer Success team will swiftly resolve the issue for you. Your satisfaction is our priority!

Unfortunately, discount codes cannot be applied to orders after they have been placed. However, you can use your discount code on your next order.